This Privacy Policy bkbet- applies to all our services. It explains how we collect, use, and protect your information. If you have any questions about this policy, please reach out to our support team.

1Introduction and Scope

bkbet An internationally licensed online gaming platform committed to delivering a safe and enjoyable gaming experience for users in Bangladesh. This Privacy Policy sets out our full responsibilities and commitment to protecting your personal data.

By using our website, app, or any of our services, you are considered to have accepted this Privacy Policy. Please read it carefully before using our services for the first time.

This Privacy Policy bkbet- applies to all products and services — including casino, betting, Live Casino, bingo, and deposit services. Any information you provide on our platforms is protected under this policy.

2What data is collected

bkbet Only the information that is necessary is collected. We never request unnecessary or excessive data. Below is a detailed breakdown of what types of data are collected and in what circumstances.

Type of Data What's included When it is collected
Identity Information Name, date of birth, national ID number During Registration and KYC Verification
Contact Information Mobile number, email address At account registration
Financial information Payment method, transaction history During Deposits and Withdrawals
Device Information IP address, browser, operating system On Every Login and Session
Gaming data Betting history, wins and losses, session duration During gameplay
Please Note: Full payment card or bank account details are never stored on bkbet's servers. Only encrypted reference tokens are used.

3Purpose of Data Use

bkbet Your data is used only for specific, legitimate purposes. No information is ever used for undefined or unauthorized ends. Below, we clearly explain what data is used for and why.

  • For account creation and identity verification — to ensure a safe gaming environment.
  • To process deposits and withdrawals and complete financial transactions securely.
  • To provide customer support — responding properly to complaints, questions, and requests.
  • To prevent fraud and cyberattacks and maintain platform security.
  • To fulfill legal obligations — and to comply with directives from our licensing authority.
  • To promote responsible gaming — analyzing betting patterns to identify potential issues early.
  • To keep you informed about relevant offers and promotions, subject to your consent.

4Data Sharing and Disclosure Policy

bkbet Your personal data is never shared with third parties for commercial purposes. However, limited data sharing may be necessary in certain specific situations, which are clearly described below.

  • Payment Processors: Necessary information is shared with trusted payment gateways such as bKash, Nagad, and Rocket to process transactions.
  • Legal Authorities: Data may be disclosed as required by law in response to a court order or government investigation.
  • Licensing Authority: Audit data is shared with regulatory bodies to maintain our gaming license.
  • Technical partners: Limited information is shared with server hosting and cybersecurity service providers under strict confidentiality agreements.
Important: Your data is never shared with or sold to advertisers, data brokers, or any other commercial entity.

5Cookies & Tracking Technologies

bkbet-'s website uses cookies and similar tracking technologies to enhance your browsing experience, maintain login sessions, and monitor platform performance.

  • Essential Cookies: Required for login, session management, and security. The site cannot function properly without these.
  • Functional Cookies: To remember your preferred language, game settings, and other preferences.
  • Analytics Cookies: To understand which parts of the site are used most and to improve the overall user experience.
  • Security Cookies: To detect suspicious activity and prevent fraud.

You can manage or disable cookies through your browser settings. Please note that disabling certain essential cookies may affect the availability of some site features.

6Data Retention Period

bkbet Your data is retained only for as long as necessary. It is kept while your account is active, and for a defined period afterward to meet legal and regulatory requirements.

  • Account data: retained for the lifetime of your account and up to 5 years after closure.
  • Financial transaction records: retained for up to 7 years as required by law.
  • Gaming history: retained for up to 3 years to maintain service quality.
  • Customer support communications: retained for up to 2 years.
  • Once the retention period ends, data is securely deleted or anonymized.

7Your Rights

bkbetAs a - user, you have important rights over your personal data. To exercise any of these rights, please contact our support team. Requests are typically handled within 30 business days.

  • Right to Access Your Data: You may request to know what data we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate or incomplete information.
  • Right to Erasure: You can request deletion of your data under certain conditions.
  • Right to Object to Processing: You can object to the processing of your data for specific purposes.
  • Right to Data Portability: You may request a copy of your data in a structured, portable format.
  • Right to Withdraw Consent: You can opt out of marketing communications at any time.

8Protection of Minors' Data

bkbet Strictly does not provide services to anyone under the age of 18. Our platform is for adults only. Age verification is mandatory during registration, and KYC checks are carried out in any case of doubt.

If we become aware that a minor's data has entered our system, the account is immediately closed and all associated data is permanently deleted.

9Third-Party Services and Links

bkbet-'s platform integrates certain third-party services, such as payment gateways and game providers. These third parties operate under their own privacy policies and are solely responsible for how they process your data.

We contractually require all our partners to adhere to appropriate data protection standards. Even so, we recommend reviewing the privacy policy of any third-party platform before engaging with it.

10Privacy Policy Updates

bkbet This privacy policy may be updated from time to time. If any significant changes are made, we will notify you in advance by email or through a platform notification.

Continued use of our services after any changes have taken effect constitutes your acceptance of the updated policy. We recommend checking this page regularly. The "Last Updated" date at the top of the page will always reflect the latest revision.

11Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our data protection team. We aim to respond within 3 business days.

For privacy-related inquiries, email us at: [email protected]
Our support team is available 24/7, 7 days a week.